Medical Engineer |Negotiable

Technical Product Support Engineer


Additional Information

Location: Northampton

Salary: £28,000 + Benefits

Hours: 9am-5pm

Job Type: Permanent



The Technical Product Support s responsible to:


  • Provide quality technically related Service to internal and external Customers
  • Meet contractual obligations to internal and external Customers and ensure SLA is adhered to
  • Responsibility and maintenance of quality procedures including Complaints management and DMI updates
  • Provide cover for other team members when required to ensure that all KPI’s are met
  • As PCC (Plant Complaint Coordinator) Manage product complaints and complete within KPI timeframe
  • Perform service activity on products within the CWS


Essential Duties and Responsibilities

  • Manage product complaints and complete within KPI timeframe
  • Establish & maintain communication & partnership with customers, team members and business contacts
  • Ensure all activities are performed following the available instructions and information, within the quality system framework
  • Report all relevant service activity, to ensure updated and accurate service data in the service system
  • Manage DMI and complete within SLA timeframe
  • Ensure all data and paperwork is completed accurately and on time
  • Ensure all quality and SOP’s are up to date and adhered to at all times
  • Ensure Health and Safety policy is adhered to at all times
  • Ensure all calibrated equipment is maintained and tracked using the calibration database
  • Assist in delivering Technical Training courses to both internal and external Customers
  • Install, service and maintain products, distributed by the company when required
  • Ensure adherence to the Enterprise Management System


Job Requirements


  • Degree in electrical, electronic or control systems engineering or equivalent.
  • At least 2-3 years experience in a similar field


Skills / Experience:


  • Electronics related qualification, minimum ONC or equivalent.
  • Very strong PR skills
  • Customer focused
  • Analytically minded

If you are interested in this position or would like to hear more information then please call Josh on 0208 364 9911. Alternatively you can email me on 

We act as an employment business to provide temporary staff and an employment agency to provide permanent staff.

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