Import Operations Specialist |Negotiable
Operations & Logistics
South East

Import Operations Specialist

Additional Information

Location: Hayes

Salary: £28,000 per annum + Shift allowance (Circa 2k)

Hours: Shifts 7am to 7pm (requirement to work weekends)

Job Type: Permanent

Reports to: Import Manager

Role Purpose

  • London Airfreight comprises full gateway service and operation for UK inbound and Transhipping consignments for Southern Region Customers.
  • We have a vacancy for an Import Operational Specialist to join a dynamic team that undertakes a range of activities to support the overall London Airfreight Import operation.

Key Responsibilities

  • Adhere to Customs Compliance procedures and documentation
  • Adhere to the Duty & VAT payment policy
  • Booking in of shipments to the London Branch using Logis
  • Create Customs Entry iterations using the GSC online tool.
  • Create delivery notes for Import Operations-controlled accounts
  • Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided
  • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Liaise directly with DGF branches on shipment planning and coordination
  • Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination
  • Maintain mandatory milestones and remarks through Logis
  • Manage allocated customers against agreed SOP
  • Manage Customs Entry exceptions with the Customer Services team
  • Manage iteration exceptions directly with the GSC
  • Manage shipments owned by Import Operations
  • Manage the timely movement of shipment documentation to London Customer Services
  • Review and Transmit Customs Entry records via the Impatex tool
  • Use Logis to create, manage and maintain London Airfreight shipments
  • Update GCCS with all required inputs including root cause and solution when assigned
  • Support the measurement of Key Performance Indicators
  • Contribute to the First Choice continuous improvement program
  • Participate in the Weekly Team briefing sessions
  • Complete all statutory and mandatory training

Experience and Qualifications

  • Experience of HMRC procedures essential.
  • Experience in / Knowledge of transport planning
  • Commercial awareness essential.
  • Clear and concise communication skills (written and spoken) essential
  • Ability to follow processes essential
  • Ability to support a culture of continuous improvement
  • Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams
  • Knowledge of Freight Forwarding industry: imports, exports and related processes desirable
  • Two or more years’ experience within the Freight Forwarding Industry.
  • 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable

We act as an employment business to provide temporary staff and an employment agency to provide permanent staff.

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