Technical Support Technician |Negotiable
Non Healthcare
Operations & Logistics

Location: Northampton

Salary: £23,000

Hours: Full time


  • Provide quality technically related Service to internal and external Customers
  • Meet contractual obligations to internal and external Customers and ensure SLA is adhered to
  • Responsibility and maintenance of quality procedures including Complaints management and DMI updates
  • Provide cover for other team members when required to ensure that all KPI’s are met
  • As PCC (Plant Complaint Coordinator) Manage product complaints and complete within KPI timeframe
  • Perform service activity on products within the CWS


  • Manage product complaints and complete within KPI timeframe
  • Establish & maintain communication & partnership with customers, team members and business contacts
  • Ensure all activities are performed following the available instructions and information, within the quality system framework
  • Report all relevant service activity, to ensure updated and accurate service data in the service system
  • Manage DMI and complete within SLA timeframe
  • Ensure all data and paperwork is completed accurately and on time
  • Ensure all quality and SOP’s are up to date and adhered to at all times
  • Ensure Health and Safety policy is adhered to at all times
  • Ensure all calibrated equipment is maintained and tracked using the calibration database
  • Assist in delivering Technical Training courses to both internal and external Customers
  • Install, service and maintain products, distributed by the company when required
  • Ensure adherence to the Enterprise Management System




  • Electronics related qualification, minimum ONC or equivalent.
  • Very strong PR skills
  • Customer focused
  • Analytically minded

Functional requirements & competencies

  • Disciplined, independent in executing tasks, but also a strong team player
  • Driven to deliver high quality service
  • Customer focused
  • Comply with regulations and standards and protect public reputation

Technical skills

  • The main skill of the product technical expert is continued commitment to deliver the best service solution for our customers and patients and doing this in an efficient and cost effective way.
  • Perform phone assistance to patients or customers where needed

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